Returns & Refunds policy

You are entitled to cancel your order within 15 minutes without giving any reason for doing so.

The deadline for contacting us about an order is 2 days from the date you received the goods or on which USPS states as delivered, or the person in charge of receiving the order who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail help@eazycanna.info

We will provide you with instructions on how to return your order and then reimburse you no later than 2 days from the day on which we receive the returned products. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

The goods were purchased in the last 7 days
The goods are in the original packaging

The following goods cannot be returned:

The supply of goods made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

We will provide the return shipping address when the return has been approved.

We cannot be held responsible for products damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the products or proof of received return delivery.

Gifts:

If the products were marked as a gift when purchased and then shipped directly to you, you'll receive a gift card for the value of your return. Once the returned product is received, a gift card will be emailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.